Not 100% satisfied with your purchase? We are happy to accept returns on items that are in original condition, within 14 days of receiving your order.
Fill out your return form, make sure you fill everything in. Otherwise we will not be able to process your return. Enclose your return form with the item in your parcel. Returned items should include the original tags and any packaging.
Please return your items to:
UDO Clothing, Hudsonring 79, 5152VP Drunen, the Netherlands
TERMS & CONDITIONS OF RETURN
- If you would like to change your item for a different color or size, please return your unwanted item and place a new order.
- Returns are for own costs.
- Delivery charges will not be refunded
- Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return.
- If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
- If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you.
- Due to hygiene reasons, we do not accept returns on swimwear, lingerie or earrings (unless your item arrived damaged or is deemed faulty).
- The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage.
- We are not responsible for any items that are returned to us by mistake.
- Refunds usually take 2 weeks to be received and processed. We will keep in touch with you along the way and send you an email once it’s all done..
- If the goods are damaged when delivered please contact our Customer Care team as soon as possible.