SHIPPING RATES

Click here to see the shipping rates for your country.
 

HOW LONG DOES DELIVERY TAKE?

BENELUX Orders
We aim to have your order with you within 1-3 working days from the time you place your order.
 
EU / Non-EU Orders (rest of Europe)
We aim to have your order with you within 7 working days from the time you place your order.
  
Non-European Orders
We aim to have your order with you within 14 working days from the time you place your order.
 
Free Worldwide Shipping
Free worldwide shipping on orders up from €100
Free shipping for the Netherlands, Belgium and Germany on orders up from €75
 
**These are expected shipping times. We are not responsible for any delays caused by the postal services.  
 

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than $30 / €35 are unlikely to inccur any import duties or fees in most countries.  Canada is one of the few exceptions where customs duties are applied on all clothing imports above $30.  

However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to UDO.  We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item.  If a delivery is refused by you then unfortunately we cannot be held liable for any loss or damage incurred by your order during transit back to us. 

See our Delivery FAQ